Workforce Management Analyst
Infosys BPM
Posted
3 weeks ago
Muntinlupa City, National Capital Region, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
As a Workforce Management Analyst at Infosys BPM, you will optimize staffing models and provide analytical support for business initiatives in a BPO environment. A bachelor's degree and three years of WFM experience are required, along with expertise in scheduling, capacity planning, forecasting, and reporting. The role is based in Muntinlupa City, Philippines, and offers competitive benefits including performance bonuses and generous leave policies.
About Company
Infosys BPM, a subsidiary of Infosys Ltd., specializes in end-to-end outsourcing and aims to deliver transformational benefits through cost reduction and enhanced productivity across various industries. It operates in numerous countries and is recognized for its HR practices and employee development.
Core Requirements
- Bachelor's degree
- 3 years of WFM experience
- Knowledge of scheduling tools
- Strong Excel skills
- Ability to analyze and forecast
Responsibilities
- Create forecasting and staffing models
- Provide analytical support for business initiatives
- Maintain and update forecasting models
- Proactively communicate trends to business partners
- Assess staffing drivers and recommend actions
- Manage multiple tasks effectively
- Build effective working relationships with partners
Benifits
- HMO for Employee and 2 Dependents
- Quarterly performance bonus
- Outstanding career development opportunities
- 15% Night Differential
- 24 Leaves Annually
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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