WFM Real Time Management Professional
Concentrix
Posted
2 weeks ago
Manila, National Capital Region, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
Concentrix is hiring a WFM Real Time Management Professional based in Manila, Philippines. The role focuses on managing real-time workforce metrics and resources. Ideal candidates should possess skills in operations management and a strong understanding of business processes. This full-time position requires mid-level experience and offers a collaborative work environment. Benefits and salary details are not specified but a reasonable estimate is provided.
About Company
Concentrix is a global leader in customer experience solutions and technology. They emphasize innovation and efficiency in service delivery across various sectors.
Core Requirements
- Bachelor's degree in a relevant field
- Experience in workforce management
- Strong analytical skills
- Excellent communication abilities
- Proficiency in data analysis tools
Responsibilities
- Monitor workforce metrics in real time
- Optimize staffing levels
- Forecast daily operational needs
- Collaborate with management on performance metrics
- Report on operational efficiencies
- Identify areas for improvement
- Ensure service level agreements are met
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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