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Concentrix

WFM Real Time Management Professional

Concentrix

Posted

2 weeks ago

Manila, National Capital Region, Philippines

Onsite

PHP 50K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

Concentrix is hiring a WFM Real Time Management Professional based in Manila, Philippines. The role focuses on managing real-time workforce metrics and resources. Ideal candidates should possess skills in operations management and a strong understanding of business processes. This full-time position requires mid-level experience and offers a collaborative work environment. Benefits and salary details are not specified but a reasonable estimate is provided.

About Company

Concentrix is a global leader in customer experience solutions and technology. They emphasize innovation and efficiency in service delivery across various sectors.

Core Requirements

  • Bachelor's degree in a relevant field
  • Experience in workforce management
  • Strong analytical skills
  • Excellent communication abilities
  • Proficiency in data analysis tools

Responsibilities

  • Monitor workforce metrics in real time
  • Optimize staffing levels
  • Forecast daily operational needs
  • Collaborate with management on performance metrics
  • Report on operational efficiencies
  • Identify areas for improvement
  • Ensure service level agreements are met

Must Have skills

Analytical skillsCommunicationData analysisProblem-solvingOperations management

Nice To Have Skills

Project managementCustomer service experienceTeam leadershipWorkforce optimizationTechnical proficiency

Tools Knowledge Requried

ExcelWFM softwareReporting toolsData visualization tools

Job Keywords

Workforce ManagementReal Time MetricsOperationsAnalytical SkillsCustomer Experience

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