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Voice Process Associate
2COMS Consulting Pvt. Ltd.
Posted
4 weeks ago

Mumbai, Maharashtra, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Customer Support Consulting Voice Operations

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Sema Summary

As a Voice Process Associate, you will be responsible for managing customer inquiries and providing support through various channels. This role requires excellent communication skills and a customer-oriented mindset. Candidates should have at least a graduate degree and some prior experience in a voice-based job. This position is full-time and located in Mumbai, India. The company values employees and offers a collaborative work environment.

About Company

2COMS Consulting Pvt. Ltd. is a recruitment and consulting firm focused on providing quality employment solutions to both clients and candidates.

Core Requirements

Graduate degree
Strong communication skills
Customer service experience
Ability to work in a team
Problem-solving skills

Responsibilities

Handle inbound and outbound calls.
Provide information about products and services.
Resolve customer queries effectively.
Ensure customer satisfaction.
Document customer interactions.
Assist in training new employees.
Participate in performance evaluations.

Must Have skills

Communication skillsProblem-solvingCustomer serviceTeamworkAdaptability

Nice To Have Skills

Time managementAttention to detailMultilingualism

Tools Knowledge Requried

CRM SoftwarePhone SystemsMicrosoft Office

Job Keywords

Voice ProcessCustomer SupportGraduateCommunicationFull-time

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