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Training Specialist
transcosmos Vietnam Co., Ltd
Posted
last month

Ho Chi Minh City Metropolitan Area

Onsite

VND 0

Junior Level

Full Time

Job Categories

Training Education Consulting Customer Management

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Sema Summary

The Training Specialist will develop and deliver training programs for an e-commerce platform. This role requires strong communication and facilitation skills to enhance agent performance.

About Company

transcosmos Vietnam Co., Ltd is a Japanese-invested company specializing in outsourcing services including call center operations, BPO, and digital marketing. They are recognized for their high-quality services and have received multiple industry awards.

Core Requirements

Associate’s degree or above
6 months experience in customer service training
Proficient in MS Office
Fluent in English
Experience with Learning Management Systems

Responsibilities

Develop training materials
Partner with Operations teams
Conduct training needs assessments
Design customized training programs
Analyze training data
Deliver training sessions
Provide coaching to agents

Benifits

13th month salary
Insurances followed Vietnamese Labor Law
Promotion opportunities
Bonuses for Holidays
Meal allowance

Must Have skills

CommunicationFacilitationCoachingPresentationTime management

Job Keywords

TrainingE-commerceCustomer ServiceFacilitationCoaching

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