Trainer
Sitel Group
Posted
last month
Mumbai, Maharashtra, India
Onsite
INR 30K
Mid Level
Full Time
Sema Summary
The Universal Trainer role at Sitel Group focuses on enhancing customer service training for various teams. Candidates will engage in direct instruction and tailored coaching to elevate performance standards.
About Company
Sitel Group is a global leader in customer experience management that provides innovative solutions to enhance customer interactions across various industries.
Core Requirements
- Bachelor's degree in Education or related field
- Experience in training and development
- Strong communication and presentation skills
- Ability to evaluate training effectiveness
- Familiarity with customer service processes
Responsibilities
- Design and implement training programs
- Conduct training sessions for new and existing employees
- Assess training needs through surveys and feedback
- Collaborate with team leaders to enhance training content
- Provide ongoing support and coaching to team members
- Evaluate training effectiveness and make necessary adjustments
- Maintain training records and reports
Must Have skills
Job Keywords
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