Search for Jobs

Technology Support Specialist
Pearson
Posted
3 weeks ago

Chennai, Tamil Nadu, India

Onsite

INR 50K

Full Time

Job Categories

Support IT Technology Customer Operations

Match

Skills

Experience

Industry

Sema Summary

As a Technology Support Specialist at Pearson, you will provide technical assistance to users, troubleshoot software and hardware issues, and ensure optimal performance of technology systems. This role requires effective communication skills, a strong understanding of IT support processes, and a commitment to customer satisfaction. The position is based in Chennai, Tamil Nadu, India, and offers a full-time employment opportunity. Candidates should have a knack for solving problems and a passion for technology.

About Company

Pearson is a global education company dedicated to helping people make progress in their lives through learning. It provides a wide range of educational materials, technologies, and services to enhance learning experiences.

Core Requirements

Bachelor's degree in IT or related field
Experience in technical support
Strong communication skills
Problem-solving abilities
Familiarity with IT systems

Responsibilities

Provide technical support to users
Troubleshoot software and hardware issues
Document support solutions and procedures
Assist in training users on new technologies
Maintain accurate records of support requests
Collaborate with other IT teams
Ensure customer satisfaction

Must Have skills

Technical supportTroubleshootingCommunicationCustomer serviceProblem-solving

Nice To Have Skills

ITIL knowledgeSoftware knowledgeTeam collaborationDocumentation skillsAnalytical thinking

Tools Knowledge Requried

Helpdesk softwareRemote support toolsOffice suiteTicketing systemCollaboration platforms

Job Keywords

Technology SupportTechnical AssistanceCustomer SatisfactionIT SupportTroubleshooting

Similar Jobs