Technical Support Team Leader
The Access Group
Posted
last month
Kuala Lumpur
Onsite
MYR 8K
Mid Level
Full Time
Sema Summary
The Technical Support Team Leader is responsible for mentoring a team to provide exceptional customer support. This role requires strong organizational skills and the ability to manage multiple priorities effectively.
About Company
The Access Group is a leading UK-based software provider serving over 160,000 small and mid-sized organizations across various sectors. The company prioritizes innovation and customer service excellence.
Core Requirements
- Experience in service delivery
- Strong communication skills
- Ability to manage changing priorities
- Problem-solving skills
- Team leadership experience
Responsibilities
- Mentor and coach Technical Support Engineers
- Ensure high service levels for customers
- Assist with escalations and incidents
- Contribute to product direction and testing
- Maintain accurate internal systems and records
- Develop relationships with key stakeholders
- Support continuous improvement in customer experience
Benifits
- 25 days leave
- health contribution
- charity days
Must Have skills
Job Keywords
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