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Technical Support Specialist
Semesteria
Posted
3 weeks ago

Petaling Jaya, Selangor, Malaysia

Remote

MYR 5K

Full Time

Job Categories

Support Technical IT Customer Service

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Sema Summary

The Technical Support Specialist role involves providing assistance to customers with technical issues. Responsibilities include troubleshooting, resolving customer inquiries, and utilizing support tools effectively. Candidates should possess strong communication skills and technical knowledge. The position is full-time and offers a hybrid work model, based in Petaling Jaya, Malaysia.

About Company

Semesteria specializes in providing innovative solutions and support services to enhance customer experiences in technology.

Core Requirements

Customer service skills
Technical knowledge
Problem-solving ability
Effective communication
Experience with support software

Responsibilities

Provide technical support to customers
Troubleshoot and resolve customer inquiries
Assist customers in using products
Document customer interactions
Collaborate with technical teams for issue resolution
Utilize support tools for effective service
Train customers on product features

Must Have skills

Technical skillsCustomer serviceCommunicationProblem-solvingAttention to detail

Nice To Have Skills

Experience with helpdesk softwareMultilingual communicationData analysis skillsTime managementTeam collaboration

Tools Knowledge Requried

Helpdesk softwareCRM toolsCommunication platforms

Job Keywords

Technical SupportCustomer ServiceTroubleshootingIT SupportTechnical Skills

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