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Technical Support Specialist
Semesteria
Posted
3 weeks ago

India

Remote

INR 30K

Full Time

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Support IT Remote Technical Customer

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Sema Summary

The Technical Support Specialist role involves providing technical assistance and support to customers. The job requires excellent problem-solving skills along with a strong understanding of IT systems. The candidate should have experience in customer service and troubleshooting technical issues. This position is remote and may require managing customer inquiries effectively. A full-time commitment is expected with potential for career growth.

About Company

Semesteria specializes in innovative solutions and professional services. They focus on providing exceptional support and solutions tailored to clients' needs.

Core Requirements

Bachelor's degree in IT or related field
Strong communication skills
Experience in technical support
Problem-solving abilities
Customer service experience

Responsibilities

Provide technical assistance to customers.
Troubleshoot and resolve technical issues.
Manage customer inquiries effectively.
Document customer interactions.
Collaborate with technical teams.
Maintain knowledge base updates.
Ensure customer satisfaction.

Must Have skills

CommunicationTechnical supportTroubleshootingCustomer serviceProblem-solving

Nice To Have Skills

IT certificationsCRM softwareNetwork knowledgeTime managementTeam collaboration

Job Keywords

Technical SupportCustomer ServiceTroubleshootingRemote WorkIT Support

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