Technical Support Specialist
Semesteria
Posted
2 weeks ago
Remote
Remote
MYR 3K
Intern Level
Internship
Sema Summary
As a Technical Support Specialist intern, you'll assist customers with technical issues related to our products. Your role will involve troubleshooting and providing solutions to enhance user experience. This internship is remote, allowing you to work from anywhere while gaining valuable experience in technical support. Ideal candidates are eager to learn and communicate effectively with customers. A stipend of MYR3000 will be provided per month.
About Company
Semesteria is a dynamic company focused on delivering innovative solutions in the tech sector, emphasizing customer satisfaction and support.
Core Requirements
- Basic technical knowledge
- Strong communication skills
- Problem-solving abilities
- Ability to work in a team
- Customer service orientation
Responsibilities
- Assist customers with technical inquiries
- Troubleshoot software issues
- Document customer interactions
- Provide timely responses to support tickets
- Collaborate with the technical team
- Create user guides and FAQs
- Gather feedback to improve support processes
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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