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Technical Support Specialist
iOPEX Technologies Philippines Inc.
Posted
3 weeks ago

Taguig, National Capital Region, Philippines

Remote

PHP 40K

Junior Level

Full Time

Job Categories

Support Sales Customer Technical Hybrid

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Skills

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Industry

Sema Summary

The Technical Support Specialist role at iOPEX Technologies involves providing technical assistance and upselling products to clients in a hybrid work environment. Candidates should have basic technical skills and experience in customer service and sales. This position offers a signing bonus and opportunity for growth within a supportive team. The role is based in Taguig, Philippines, making it an attractive option for local candidates.

About Company

iOPEX Technologies focuses on providing innovative technology and business solutions to its clients, enhancing their operational efficiency and customer experiences.

Core Requirements

High school diploma or equivalent
Experience in technical support
Sales or upselling experience
Excellent communication skills
Basic troubleshooting knowledge

Responsibilities

Assist customers with technical issues.
Provide upselling opportunities during support.
Document customer interactions accurately.
Manage customer inquiries through various channels.
Collaborate with team members to improve service delivery.
Participate in training sessions for product knowledge.
Follow up on unresolved issues.

Benifits

10k Signing bonus

Must Have skills

Customer serviceTechnical troubleshootingCommunicationSalesProblem solving

Nice To Have Skills

CRM softwareTeam collaborationTime managementAdaptabilityAttention to detail

Tools Knowledge Requried

CRMHelpdesk SoftwareMicrosoft OfficeRemote DesktopChat Tools

Job Keywords

Technical SupportCustomer ServiceSalesUpsellingTechnical Troubleshooting

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