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Technical Support Specialist
Ezygos Global Services
Posted
4 weeks ago

Philippines

Remote

PHP 30K

Full Time

Job Categories

Support IT Customer Services Remote

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Sema Summary

Ezygos Global Services is seeking a Technical Support Specialist to join their team focusing on Payment and Subscription Systems. This full-time remote position requires assisting clients with technical inquiries and resolving issues related to payment systems. Ideal candidates should possess strong troubleshooting skills and familiarity with customer support tools. This role is suitable for individuals willing to enhance their technical support expertise in a dynamic environment.

About Company

Ezygos Global Services specializes in providing innovative technical support solutions tailored to payment and subscription systems.

Core Requirements

Familiarity with payment systems
Experience in customer service
Problem-solving abilities
Strong communication skills
Technical troubleshooting knowledge

Responsibilities

Assist customers with technical issues
Resolve inquiries related to payment systems
Provide support via multiple channels
Document interactions with clients
Collaborate with the tech team for solutions
Carry out follow-up communications
Maintain customer satisfaction standards

Must Have skills

Technical supportCustomer serviceTroubleshootingCommunicationProblem solving

Nice To Have Skills

Knowledge of payment systemsExperience with CRM toolsAnalytical thinkingDetail orientedTeam collaboration

Tools Knowledge Requried

CRM softwareEmailChat platforms

Job Keywords

technical supportcustomer servicepayment systemsremote workproblem solving

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