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Technical Support Specialist
Ciena
Posted
3 weeks ago

Manila, National Capital Region, Philippines

Remote

PHP 60K

Mid Level

Full Time

Job Categories

Support Technical Network Telecommunications Engineering

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Sema Summary

As a Technical Support Specialist at Ciena, you will provide pre and post-sales system level support for the Navigator Network Control Suite to global customers. Your role will involve troubleshooting network management systems and providing excellent customer service in a hybrid working environment. The position requires a minimum of 3 years of experience in technical support, proficiency in Linux, and a strong understanding of IP networking. You will manage support cases, analyze complex issues, and work collaboratively with internal teams.

About Company

Ciena is a global leader in high-speed connectivity, focusing on a people-first culture and technology that drives societal impact.

Core Requirements

Bachelor's degree in Electronics, Computer Science, or related field
3 years of technical support experience
Knowledge of Linux Red Hat
Proficiency in APIs and SQL
Understanding of IP networking

Responsibilities

Provide remote technical support for Ciena products
Manage technical support cases end to end
Act as primary contact for troubleshooting technical issues
Analyze complex technical problems and perform root cause analysis
Provide customer feedback to internal teams
Document procedures and contribute to knowledge base
Travel to customer sites as required

Must Have skills

LinuxAPIsSQLIP networkingCustomer service

Nice To Have Skills

Ciena NCS experienceVirtualization knowledgeNetconf/YANGPython scriptingMicrosoft Office

Tools Knowledge Requried

DockerVMwareOpenStackGCP

Job Keywords

Technical SupportNetwork ManagementTelecommunicationsTroubleshootingLinux

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