Search for Jobs

Technical Support Specialist
Aidey
Posted
3 weeks ago

Philippines

Remote

PHP 30K

Intern Level

Full Time

Job Categories

Support Technical Customer IT Service

Match

Skills

Experience

Industry

Sema Summary

Aidey is looking for a Technical Support Specialist for Shopify, open to fresh graduates. The role involves providing technical assistance and resolving customer issues related to Shopify services. The ideal candidate should be engaged in excellent customer service and have a foundational understanding of technical systems. This is a full-time remote position located in the Philippines offering a competitive salary. Fresh graduates are encouraged to apply.

About Company

Aidey focuses on delivering exceptional support and solutions for clients, particularly in the realm of e-commerce and technical assistance.

Core Requirements

Bachelor's degree in IT or related field
Excellent communication skills
Strong problem-solving abilities
Basic knowledge of e-commerce platforms
Customer service experience

Responsibilities

Assist customers with technical inquiries.
Troubleshoot and resolve issues promptly.
Provide guidance on Shopify functionalities.
Document customer interactions and solutions.
Collaborate with team members for complex issues.
Educate clients on software features.
Stay updated on product changes and improvements.

Must Have skills

CommunicationProblem-solvingTechnical supportCustomer serviceE-commerce knowledge

Nice To Have Skills

Shopify familiarityTeam collaborationTime managementAdaptabilityBasic troubleshooting

Tools Knowledge Requried

ShopifyHelp Desk SoftwareEmailChat Support ToolsKnowledge Base

Job Keywords

Technical SupportCustomer ServiceE-commerceProblem SolvingFresh Graduate

Similar Jobs