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Technical Support Specialist
Aidey
Posted
3 weeks ago

Philippines

Remote

PHP 30K

Intern Level

Full Time

Job Categories

Support Technical Customer Remote IT

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Sema Summary

Aidey is hiring a Technical Support Specialist for their Shopify App. This role is ideal for fresh graduates who are eager to start their careers in technical support. You will be responsible for assisting customers with app inquiries, resolving technical issues, and providing timely solutions. The position is remote and requires strong communication skills, as well as a willingness to learn. A salary of PHP30,000 per month is offered for this full-time employment.

About Company

Aidey is a forward-thinking company specializing in app development, focusing on innovative solutions for e-commerce.

Core Requirements

Bachelor's degree in a related field
Strong communication skills
Basic understanding of technical support
Ability to learn quickly
Customer service experience

Responsibilities

Assist customers with technical inquiries
Resolve app-related issues in a timely manner
Document customer interactions and solutions
Collaborate with development teams for bug fixes
Provide feedback for app improvements
Train customers on app features
Maintain high customer satisfaction levels

Must Have skills

CommunicationProblem-solvingTechnical supportCustomer serviceAnalytical thinking

Nice To Have Skills

Understanding of e-commerceFamiliarity with ShopifyTime managementMultitaskingAdaptability

Tools Knowledge Requried

ShopifyZendeskJIRASlackGoogle Workspace

Job Keywords

Technical SupportCustomer SupporteCommerceShopifyRemote Work

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