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Technical Support Specialist
Johnson Controls
Posted
3 weeks ago

Pune/Pimpri-Chinchwad Area

Onsite

INR 50K

Mid Level

Full Time

Job Categories

Support Technical Customer IT Engineering

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Sema Summary

As a Technical Support Specialist at Johnson Controls, you will be responsible for providing technical assistance to customers and troubleshooting technical issues. This role requires mid-level experience in IT support and excellent communication skills. You will work on-site in the Pune/Pimpri-Chinchwad area, collaborating with various stakeholders to ensure customer satisfaction. The specialist will also be expected to maintain records of customer interactions and assist in software and hardware installations.

About Company

Johnson Controls is a global leader in smart and sustainable buildings, providing advanced technologies and solutions to optimize building performance.

Core Requirements

Bachelor's degree in IT or related field
2+ years of technical support experience
Strong problem-solving skills
Excellent communication skills
Familiarity with software and hardware systems

Responsibilities

Provide technical support to customers via phone and email
Troubleshoot technical issues effectively
Maintain records of customer interactions
Assist in software and hardware installations
Collaborate with internal teams for solutions
Follow up with customers to ensure issue resolution
Keep documentation up to date

Must Have skills

Technical troubleshootingCustomer serviceAnalytical skillsCommunicationIT support

Nice To Have Skills

Project managementTeam collaborationHardware knowledgeSoftware proficiencyTime management

Tools Knowledge Requried

Helpdesk softwareTicketing systemsRemote desktop toolsMicrosoft OfficeCRM systems

Job Keywords

Technical SupportCustomer ServiceTroubleshootingIT SupportSoftware Installation

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