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Technical Support Specialist
Third Octopus
Posted
3 weeks ago

Mumbai, Maharashtra, India

Onsite

INR 30K

Full Time

Job Categories

Support IT Customer Technical Services

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Sema Summary

The Technical Support Specialist role at Third Octopus focuses on providing exceptional customer service and technical assistance to users. Responsibilities include troubleshooting issues, guiding users through solutions, and ensuring customer satisfaction. Candidates should possess strong problem-solving skills and the ability to communicate effectively. The position is based in Mumbai, India, with full-time employment. An attractive monthly salary is expected.

About Company

Third Octopus is a growing IT solutions provider known for its commitment to customer service and innovative technology solutions.

Core Requirements

Bachelor's degree in IT related field
Strong communication skills
Experience in customer support
Problem-solving abilities
Technical troubleshooting knowledge

Responsibilities

Provide technical assistance to customers
Troubleshoot software and hardware issues
Document support interactions
Guide users through resolving problems
Collaborate with other teams for complex issues
Maintain updated knowledge of products
Ensure high levels of customer satisfaction

Must Have skills

Customer serviceTechnical troubleshootingCommunication skillsProblem solvingAttention to detail

Nice To Have Skills

IT knowledgeFamiliarity with ticketing systemsEmpathyTeam collaborationTime management

Tools Knowledge Requried

Ticketing systemRemote access softwareKnowledge base tools

Job Keywords

Technical SupportCustomer ServiceTroubleshootingIT SupportTechnical Assistance

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