Technical Support Specialist
KSB Company
Posted
last month
Jakarta, Jakarta, Indonesia
Onsite
IDR 8M
Mid Level
Full Time
Sema Summary
As a Technical Support Specialist, you will provide first- and second-level support to customers. The role involves troubleshooting software and hardware issues and supporting product installation.
About Company
KSB is a global supplier of pumps, valves, and related systems with a focus on innovative technology and customer service. Founded in 1871, it has a strong international presence and a diverse product portfolio.
Core Requirements
- Bachelor's degree in Engineering or relevant field.
- Experience in technical support roles.
- Strong problem-solving skills.
- Ability to work with cross-functional teams.
- Excellent communication skills.
Responsibilities
- Provide technical support via phone, email, or onsite.
- Diagnose and resolve hardware and software issues.
- Support product installation and configuration.
- Collaborate with Sales and Engineering teams.
- Handle customer inquiries and technical issues.
- Document and track support requests efficiently.
- Maintain a strong customer service focus.
Must Have skills
Job Keywords
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