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Technical Support Representative
Granicus India
Posted
last month

Bengaluru, Karnataka, India

Remote

INR 50K

Mid Level

Full Time

Job Categories

Support Technology Remote Customer Service

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Sema Summary

As a Technical Support Representative, you will assist customers with Granicus products, enhancing their experiences. This role aims to foster collaboration and innovation within the team while providing exceptional support.

About Company

Granicus specializes in innovative technology solutions for government organizations, enhancing the connection between governments and citizens. Their mission focuses on community engagement through digital solutions.

Core Requirements

Problem-solving skills
Ability to work in a remote environment
Experience with technical support
Understanding of customer service principles
Willingness to learn and adapt

Responsibilities

Assist in managing daily phone queue and case assignments.
Provide escalated support to leadership in technical cases.
Monitor customer cases for quality control.
Own the customer experience for Granicus products.
Troubleshoot software issues based on user experience.
Manage customer request tickets to meet SLAs.
Collaborate with team members to enhance product efficiency.

Must Have skills

Technical troubleshootingCustomer serviceTeam collaborationTime managementAdaptability

Job Keywords

Technical SupportCustomer ExperienceRemote WorkProblem-SolvingCollaboration

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