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Technical Support Representative
AVI-SPL India
Posted
2 weeks ago

Mumbai Metropolitan Region

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support Technical Customer Service Sales

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Sema Summary

AVI-SPL India is seeking a Junior Technical Support Representative located in the Mumbai Metropolitan Region. In this role, you will be responsible for providing technical assistance and support to customers, resolving issues, and ensuring customer satisfaction. Strong communication and problem-solving skills are essential. This is a full-time, on-site position, making it ideal for candidates eager to advance their careers in technical support.

About Company

AVI-SPL India is a leader in audio-visual integration and communication, dedicated to enhancing customer experiences through top-notch technical support.

Core Requirements

Strong communication skills
Problem-solving abilities
Customer service orientation
Technical proficiency
High school diploma or equivalent

Responsibilities

Provide technical support to customers
Diagnose and resolve technical issues
Assist with product inquiries
Document customer interactions
Collaborate with technical teams
Maintain customer satisfaction
Conduct follow-ups on unresolved issues

Must Have skills

CommunicationTechnical SupportProblem-solvingCustomer ServiceTroubleshooting

Nice To Have Skills

Time ManagementTeam CollaborationAdaptability

Tools Knowledge Requried

Help Desk SoftwareCRM SystemsCommunication Platforms

Job Keywords

Technical SupportCustomer ServiceTroubleshootingIT SupportProblem-solving

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