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AVI-SPL India

Technical Support Representative

AVI-SPL India

Posted

2 weeks ago

Mumbai Metropolitan Region

Onsite

INR 30K

Junior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

AVI-SPL India is seeking a Junior Technical Support Representative located in the Mumbai Metropolitan Region. In this role, you will be responsible for providing technical assistance and support to customers, resolving issues, and ensuring customer satisfaction. Strong communication and problem-solving skills are essential. This is a full-time, on-site position, making it ideal for candidates eager to advance their careers in technical support.

About Company

AVI-SPL India is a leader in audio-visual integration and communication, dedicated to enhancing customer experiences through top-notch technical support.

Core Requirements

  • Strong communication skills
  • Problem-solving abilities
  • Customer service orientation
  • Technical proficiency
  • High school diploma or equivalent

Responsibilities

  • Provide technical support to customers
  • Diagnose and resolve technical issues
  • Assist with product inquiries
  • Document customer interactions
  • Collaborate with technical teams
  • Maintain customer satisfaction
  • Conduct follow-ups on unresolved issues

Must Have skills

CommunicationTechnical SupportProblem-solvingCustomer ServiceTroubleshooting

Nice To Have Skills

Time ManagementTeam CollaborationAdaptability

Tools Knowledge Requried

Help Desk SoftwareCRM SystemsCommunication Platforms

Job Keywords

Technical SupportCustomer ServiceTroubleshootingIT SupportProblem-solving

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