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Technical Support
HashMicro
Posted
2 days ago

Gambir, Jakarta

Remote

IDR 6M

Full Time

Job Categories

Support Technology Service Customer IT

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Sema Summary

The Technical Support role at HashMicro involves assisting customers with technical issues related to our software products. This position requires effective communication skills and the ability to troubleshoot software problems. The ideal candidate should be comfortable working in a hybrid environment and be able to address customer inquiries promptly. While the experience level is not specified, expertise in customer service and technical support will be beneficial.

About Company

HashMicro is a technology company specializing in providing innovative solutions to enhance business processes and improve efficiency.

Core Requirements

Technical support experience
Strong communication skills
Problem-solving abilities
Customer service orientation
Bachelor's degree or equivalent

Responsibilities

Handle customer inquiries regarding software issues
Diagnose technical problems and provide solutions
Communicate effectively with clients to resolve issues
Maintain documentation of support interactions
Collaborate with development teams for issue escalation
Provide feedback to improve software functionality
Assist in the onboarding of new users

Must Have skills

Technical troubleshootingCustomer serviceCommunicationSoftware knowledgeProblem-solving

Nice To Have Skills

Experience with specific softwareProject managementTeam collaborationTechnical writingAdaptability

Tools Knowledge Requried

Helpdesk softwareCommunication platformsDocumentation toolsRemote support toolsTicketing systems

Job Keywords

Technical SupportCustomer ServiceTroubleshootingSoftwareIT Support

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