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Technical Support Manager
Flexera
Posted
3 weeks ago

Bengaluru, Karnataka, India

Remote

INR 60K

Mid Level

Full Time

Job Categories

Support Management Technical IT Customer

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Sema Summary

Flexera is seeking a Technical Support Manager to lead their support team in Bengaluru. The successful candidate will be responsible for overseeing customer support operations and ensuring high-quality service delivery. A mid-level experience is expected with a technical background in IT support. The role offers a hybrid work environment, promoting flexibility. The estimated salary for this position is INR 60,000 per month.

About Company

Flexera provides innovative software solutions and services that help organizations maximize the value of their software investments.

Core Requirements

Bachelor's degree in IT
3+ years experience in technical support
Team management skills
Excellent communication skills
Problem-solving abilities

Responsibilities

Oversee daily operations of the technical support team.
Ensure customer satisfaction and service quality.
Train and develop team members.
Manage escalated customer issues.
Coordinate with product teams to resolve technical issues.
Monitor key performance indicators.
Prepare reports on support activities.

Must Have skills

LeadershipCustomer ServiceTechnical TroubleshootingCommunicationTeam Management

Nice To Have Skills

Project ManagementAnalytical SkillsCRM SoftwareCloud TechnologiesAgile Methodologies

Tools Knowledge Requried

SalesforceJiraZendeskSlackMicrosoft Office

Job Keywords

Technical SupportManagementCustomer ExperienceIT SupportLeadership

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