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Technical Support Lead
Hewlett Packard Enterprise
Posted
2 weeks ago

Gurugram, Haryana

Remote

INR 60K

Mid Level

Full Time

Job Categories

Support IT Technical Management Leadership

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Sema Summary

As a Technical Support Team Lead at Hewlett Packard Enterprise, you will oversee the technical support team, ensuring efficient troubleshooting and customer service. This role requires mid-level experience in IT support, effective management skills, and the ability to lead a hybrid team. The position is based in Gurugram, Haryana, offering a full-time engagement in a hybrid work environment. Candidates should bring strong technical knowledge and leadership capabilities while fostering a collaborative team culture.

About Company

Hewlett Packard Enterprise is a global leader in technology services and enterprise solutions, focusing on delivering innovative support and IT solutions to its clients.

Core Requirements

Bachelor's degree in IT or related field
2+ years in technical support
Experience in team management
Strong troubleshooting skills
Excellent communication abilities

Responsibilities

Lead the technical support team
Manage customer inquiries and issues
Develop support procedures and standards
Provide training and mentorship for team members
Monitor team performance and metrics
Collaborate with other departments on product issues
Ensure customer satisfaction and service quality

Must Have skills

Technical supportLeadershipProblem-solvingCommunicationTeam management

Nice To Have Skills

Project managementCustomer serviceITIL certificationData analysisTime management

Tools Knowledge Requried

Helpdesk softwareCRM systemsTroubleshooting toolsMicrosoft OfficeRemote support tools

Job Keywords

Technical SupportTeam LeadIT SupportCustomer ServiceManagement

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