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Technical Support Executive
Beyond Border Consultants
Posted
3 weeks ago

Hyderabad, Telangana

Onsite

INR 30K

Full Time

Job Categories

Support Technical IT Customer Operations

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Sema Summary

As a Technical Support Executive, you will assist customers with ERP and SAP-related inquiries during US shifts. The role is based in Hyderabad and offers a full-time schedule with salary ranging between ₹30K to ₹70K per month. Candidates with skills in technical support and familiarity with ERP systems are encouraged to apply. The position does not indicate specific experience requirements but seeks individuals who are ready to engage with customers effectively.

About Company

Beyond Border Consultants focuses on providing expert consulting services across various sectors, emphasizing technical support and customer service excellence.

Core Requirements

Technical support experience
Knowledge of ERP systems
Problem-solving skills
Effective communication
Ability to work in shifts

Responsibilities

Provide technical assistance to users.
Troubleshoot ERP and SAP issues.
Respond to customer inquiries in a timely manner.
Maintain records of technical support requests.
Collaborate with teams to resolve customer concerns.
Conduct training sessions for customers if needed.
Ensure customer satisfaction through effective support.

Must Have skills

ERP knowledgeSAP familiarityCustomer serviceTechnical troubleshootingCommunication

Nice To Have Skills

Multi-lingual skillsConflict resolutionTime managementAdaptabilityTeam collaboration

Tools Knowledge Requried

SAPERP softwareCRM toolsCommunication software

Job Keywords

Technical SupportERPSAPCustomer ServiceTroubleshooting

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