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Technical Support Executive
Semesteria
Posted
3 weeks ago

Delhi, India

Onsite

INR 30K

Full Time

Job Categories

Support Technical Customer IT Service

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Sema Summary

The Technical Support Executive role involves assisting customers with technical issues and providing effective solutions. Candidates will be responsible for troubleshooting hardware and software problems to ensure customer satisfaction. Strong communication skills and a customer-centric approach are essential for this position. Though experience level is not specified, candidates with relevant skills in tech support are encouraged to apply. The position is full-time and based in Delhi, India.

About Company

Semesteria is a company focused on delivering innovative solutions in the technology sector.

Core Requirements

Strong communication skills
Problem-solving ability
Experience in technical support
Customer service skills
Basic knowledge of IT systems

Responsibilities

Assist customers with technical inquiries
Troubleshoot hardware and software issues
Provide effective solutions to customer problems
Document customer interactions
Coordinate with technical teams to resolve issues
Maintain high customer satisfaction levels
Stay updated on product and service changes

Must Have skills

CommunicationTechnical supportProblem-solvingCustomer serviceIT knowledge

Nice To Have Skills

MultilingualFamiliarity with troubleshooting toolsPatienceTeam collaborationKnowledge of software applications

Tools Knowledge Requried

Ticketing systemsRemote desktop softwareKnowledge basesHelpdesk toolsCommunication tools

Job Keywords

Technical SupportCustomer ServiceHelp DeskIT SupportTroubleshooting

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