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Technical Support Executive
JoulestoWatts Business Solutions Pvt Ltd
Posted
2 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support Customer Technical Service Helpdesk

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Sema Summary

JoulestoWatts Business Solutions Pvt Ltd is seeking a Technical Support Executive to join their team in Bengaluru. This full-time position involves providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate should have strong communication skills and a good understanding of technical support processes. As a junior-level role, this position is ideal for candidates looking to start their career in technical support.

About Company

JoulestoWatts Business Solutions Pvt Ltd focuses on delivering exceptional business solutions and services to enhance operational efficiency for clients.

Core Requirements

Bachelor's degree in relevant field
Strong communication skills
Proficient in technical troubleshooting
Customer service experience
Basic understanding of IT systems

Responsibilities

Provide technical assistance and support for incoming queries
Troubleshoot hardware and software issues
Respond to customer inquiries in a timely manner
Document technical issues and resolutions
Coordinate with technical teams for issue escalation
Ensure customer satisfaction through effective communication
Maintain knowledge base for user's reference

Must Have skills

CommunicationTroubleshootingTechnical supportProblem-solvingCustomer service

Nice To Have Skills

IT knowledgeTime managementTeam collaboration

Tools Knowledge Requried

Helpdesk softwareRemote support toolsCustomer relationship management

Job Keywords

technical supportcustomer serviceproblem-solvingIT supportcommunication skills

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