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Technical Support Engineer
Microsoft
Posted
3 weeks ago

Bengaluru, Karnataka, India

Remote

INR 60K

Full Time

Job Categories

Support Engineering IT Technical Customer

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Sema Summary

The Technical Support Engineer role at Microsoft in Bengaluru is focused on providing high-level engineering support and ensuring customer satisfaction. Responsibilities include troubleshooting, resolving technical issues, and assisting customers with product inquiries. Applicants should have strong communication skills and the ability to work both independently and in a team. The hybrid working model offers flexibility while engaging with a top tech company. The estimated salary for this position is ₹60,000 per month.

About Company

Microsoft is a global technology leader known for its software solutions, cloud offerings, and commitment to innovation and accessibility.

Core Requirements

Bachelor's degree in relevant field
Experience in technical support
Strong problem-solving skills
Excellent communication skills
Ability to work in a team

Responsibilities

Provide technical assistance to customers
Troubleshoot software and hardware issues
Document support interactions
Collaborate with engineering teams
Develop knowledge base articles
Train customers on product use
Maintain high customer satisfaction levels

Must Have skills

Technical troubleshootingCustomer serviceCommunication skillsProblem-solvingTeam collaboration

Nice To Have Skills

Technical writingProduct knowledgeTime managementAdaptabilityCritical thinking

Tools Knowledge Requried

Remote desktopTicketing systemKnowledge management toolsDiagnostic softwareCollaboration platforms

Job Keywords

Technical SupportCustomer ServiceEngineeringTroubleshootingMicrosoft

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