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Technical Support Engineer
Microsoft
Posted
3 weeks ago

Hyderabad, Telangana, India

Remote

INR 60K

Full Time

Job Categories

Support IT Engineering Customer Technology

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Sema Summary

Microsoft is seeking a Technical Support Engineer to work on Microsoft Defender for Office. The role is primarily focused on providing technical assistance to customers and resolving complex issues. This hybrid position demands strong problem-solving skills and technical expertise. The job is based in Hyderabad and offers a full-time employment opportunity. While specific experience requirements are not mentioned, candidates should be prepared to handle customer support efficiently.

About Company

Microsoft is a leading global technology company known for its software products, cloud services, and commitment to innovation.

Core Requirements

Bachelor's degree in Computer Science or related field
Strong troubleshooting skills
Experience with Microsoft products
Excellent communication skills
Team collaboration experience

Responsibilities

Provide technical support for Microsoft Defender for Office.
Troubleshoot customer issues effectively.
Collaborate with engineering teams for escalation.
Document solutions in the knowledge base.
Assist in software updates and installations.
Conduct training sessions for clients.
Maintain high customer satisfaction levels.

Must Have skills

Problem-solvingTechnical supportMicrosoft DefenderCommunicationCustomer service

Nice To Have Skills

Cloud technologiesNetworkingTime managementTeamworkProject management

Tools Knowledge Requried

Microsoft OfficeSupport ticket systemsRemote desktop toolsKnowledge base software

Job Keywords

Technical SupportCustomer ServiceMicrosoft DefenderTroubleshootingIT Support

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