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Technical Support Engineer
Microsoft
Posted
4 weeks ago

Bengaluru, Karnataka, India

Remote

INR 60K

Full Time

Job Categories

Support Engineering Technology IT Customer

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Sema Summary

The Technical Support Engineer role at Microsoft involves assisting customers with technical issues and providing solutions. This position requires strong problem-solving skills and the ability to work effectively in a hybrid setting. You will interact with various technologies and customer needs, making effective communication essential. This full-time role offers a competitive salary and opportunities for growth within a renowned company.

About Company

Microsoft is a global technology company known for its software, services, devices, and solutions that empower individuals and organizations to achieve more.

Core Requirements

Bachelor's degree in Computer Science or related field
Strong communication skills
Experience with technical support roles
Familiarity with software troubleshooting
Ability to work in a hybrid team environment

Responsibilities

Assist customers with technical inquiries
Troubleshoot software and hardware issues
Provide detailed documentation of customer interactions
Work with cross-functional teams to resolve concerns
Maintain customer satisfaction through effective support
Train users on software functionalities
Participate in ongoing professional development

Must Have skills

Technical troubleshootingCustomer serviceCommunicationProblem-solvingTeam collaboration

Nice To Have Skills

Knowledge of Microsoft productsExperience in cloud computingFamiliarity with ITILProject managementData analysis

Tools Knowledge Requried

Microsoft OfficeCRM softwareRemote desktop toolsTicketing systemsCollaboration platforms

Job Keywords

Technical SupportEngineeringCustomer ServiceTroubleshootingHybrid Work

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