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Technical Support Engineer
Everbridge
Posted
3 weeks ago

Bengaluru, Karnataka, India

Remote

INR 30K

Junior Level

Full Time

Job Categories

Support Engineering IT Technical Customer

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Sema Summary

As a Technical Support Engineer I at Everbridge, you will provide front-line customer support for our technical products. This role requires familiarity with IT systems and strong problem-solving skills. You will troubleshoot technical issues, respond to customer inquiries, and ensure customer satisfaction. Ideal candidates should be based in Bengaluru but can work remotely, while demonstrating excellent communication skills. A proactive approach to customer service is crucial in this position.

About Company

Everbridge is dedicated to providing critical communication solutions that help organizations manage operational responses. The company focuses on safety and security for its clients through advanced technology.

Core Requirements

Bachelor's degree in IT or related field
Knowledge of technical support best practices
Familiarity with IT systems
Strong communication skills
Problem-solving abilities

Responsibilities

Provide technical support to customers.
Troubleshoot and resolve technical issues.
Respond to customer inquiries promptly.
Document support interactions.
Collaborate with engineering teams.
Educate customers on product features.
Ensure customer satisfaction with solutions.

Must Have skills

Communication skillsProblem-solvingTechnical knowledgeCustomer serviceTime management

Nice To Have Skills

IT certificationsFamiliarity with support ticket systemsTeam collaborationDetail-orientedMulti-tasking

Tools Knowledge Requried

ZendeskJIRASlackCRM softwareRemote desktop tools

Job Keywords

Technical SupportCustomer ServiceIT SupportProblem SolvingCommunication

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