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Technical Support Engineer
Comba Telecom
Posted
2 weeks ago

Hanoi, Hanoi, Vietnam

Remote

VND 8M

Junior Level

Full Time

Job Categories

Support Engineering IT Customer Technical

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Sema Summary

As a Technical Support Engineer, you will be responsible for providing technical assistance and support to clients and customers. This role involves diagnosing technical issues, guiding users through solutions, and ensuring customer satisfaction. Ideal candidates should have strong problem-solving skills and be familiar with technical support processes. The position is remote and suitable for junior-level professionals looking to build their experience in a supportive environment.

About Company

Comba Telecom specializes in providing innovative telecommunications solutions. They focus on enhancing customer experience and technical support through advanced technologies and services.

Core Requirements

Bachelor's degree in IT or related field
Proficient in technical support
Strong problem-solving skills
Excellent communication skills
Ability to work in a fast-paced environment

Responsibilities

Provide technical assistance to clients
Resolve customer inquiries and issues
Diagnose technical problems efficiently
Maintain customer support documentation
Collaborate with technical teams for complex issues
Monitor and track support tickets
Offer training on products and services

Must Have skills

Problem-solvingTechnical supportCommunicationCustomer serviceTime management

Nice To Have Skills

Networking knowledgeSoftware troubleshootingDatabase managementProject managementRemote support tools

Tools Knowledge Requried

Ticketing systemRemote support softwareCRM software

Job Keywords

Technical SupportCustomer ServiceIT SupportProblem SolvingRemote Work

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