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Technical Support Engineer
Cognizant
Posted
3 weeks ago

Taguig, National Capital Region

Remote

PHP 40K

Mid Level

Full Time

Job Categories

Support IT Engineering Technical Customer

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Sema Summary

Cognizant is seeking a Technical Support Engineer to provide top-tier technical assistance and troubleshooting services in a hybrid work environment. The role requires strong problem-solving skills and the ability to handle technical queries efficiently. Ideal candidates should have experience in IT support and customer service. The position is based in Taguig, Philippines, offering a full-time employment opportunity with a competitive salary package. Candidates will also benefit from working with a global leader in technology solutions.

About Company

Cognizant is a leading provider of IT services, known for delivering technology solutions that help businesses grow and innovate. They emphasize a customer-centric approach and are committed to driving digital transformation worldwide.

Core Requirements

Bachelor's degree in IT or related field
Experience in technical support
Excellent communication skills
Strong analytical skills
Proficiency in troubleshooting

Responsibilities

Provide technical support to clients
Troubleshoot software and hardware issues
Assist in resolving customer queries
Maintain documentation of support cases
Collaborate with cross-functional teams
Report on common technical issues
Train new support staff

Must Have skills

TroubleshootingCustomer serviceTechnical supportProblem-solvingAnalytical thinking

Nice To Have Skills

Networking knowledgeCRM software experience

Tools Knowledge Requried

CRM softwareRemote desktop toolsTroubleshooting software

Job Keywords

Technical supportCustomer serviceTroubleshootingIT supportRemote work

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