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Technical Support Engineer
Coates Group
Posted
3 weeks ago

Mangaluru, Karnataka, India

Remote

INR 50K

Full Time

Job Categories

Support Engineering IT Technical Customer

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Industry

Sema Summary

The Technical Support Engineer role focuses on providing advanced technical support for customers, addressing complex technical issues, and ensuring high-quality customer service. Candidates should possess strong problem-solving skills and experience in technical environments. This position is hybrid, based in Mangaluru, Karnataka, India, and offers a full-time employment opportunity. A monthly salary of INR 50,000 is expected, aligning with industry standards.

About Company

Coates Group specializes in providing technology solutions and support services, focusing on innovation and customer satisfaction.

Core Requirements

Bachelor's degree in Computer Science or related field
Strong analytical skills
Excellent communication skills
Ability to work in a team
Experience in technical support

Responsibilities

Provide advanced technical support to customers
Troubleshoot complex technical issues
Maintain customer satisfaction
Collaborate with engineering teams
Document support processes
Train junior support staff
Monitor support ticket system

Must Have skills

Problem-solvingTechnical troubleshootingCommunicationCustomer serviceIT tools experience

Nice To Have Skills

Project managementLeadershipSoftware installationNetworking conceptsData analysis

Tools Knowledge Requried

Ticketing systemRemote support softwareDatabase managementNetworking toolsCommunication platforms

Job Keywords

Technical SupportCustomer ServiceIT SupportTroubleshootingEngineering

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