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Technical Support Engineer
Best Job Tool
Posted
4 weeks ago

India

Remote

INR 30K

Junior Level

Full Time

Job Categories

Support IT Technical Customer Service

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Skills

Experience

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Sema Summary

The Technical Support Engineer position at Best Job Tool involves providing technical assistance and support for a variety of customer issues. Responsibilities include troubleshooting software and hardware problems, managing incidents, and offering network support in a SaaS environment. Candidates should possess strong customer service skills and experience with technical support roles. This position is a full-time remote opportunity based in India.

About Company

Best Job Tool specializes in providing job opportunities and resources for job seekers.

Core Requirements

Experience in Technical Support
Proficient in Customer Service
Knowledge of SaaS products
Strong Troubleshooting skills
Ability to manage incidents

Responsibilities

Provide technical support to customers
Troubleshoot software issues
Assist with hardware support
Manage technical incidents efficiently
Offer guidance on network issues
Document customer interactions
Collaborate with team members on technical challenges

Must Have skills

Customer ServiceTechnical SupportTroubleshootingSaaS KnowledgeIncident Management

Nice To Have Skills

Networking SkillsCommunicationProblem SolvingTime ManagementTeam Collaboration

Job Keywords

Technical SupportCustomer ServiceTroubleshootingSaaSIncident Management

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