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Technical Support Engineer
Qualys
Posted
2 weeks ago

Pune, Maharashtra

Onsite

INR 50K

Junior Level

Full Time

Job Categories

Support Engineering IT Technical Customer

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Sema Summary

Qualys is seeking a Technical Support Engineer based in Pune, Maharashtra. This role involves providing technical assistance and support to clients, troubleshooting issues, and ensuring customer satisfaction. Candidates should possess basic technical skills and a willingness to learn. This is a full-time position well-suited for junior professionals starting their careers in tech support.

About Company

Qualys is a leader in cloud security and compliance solutions, helping businesses to protect their systems with innovative technology and dedicated support.

Core Requirements

Bachelor's degree in IT or related field
Basic understanding of technical support processes
Communication skills
Problem-solving skills
Willingness to learn

Responsibilities

Provide technical assistance to clients
Troubleshoot and resolve customer issues
Document support interactions
Collaborate with the engineering team
Meet customer satisfaction goals
Educate customers on product features
Maintain knowledge of product updates

Must Have skills

CommunicationProblem-solvingTechnical knowledgeCustomer serviceTeamwork

Nice To Have Skills

Familiarity with cloud servicesBasic programmingDatabase knowledgeProject managementAnalytical thinking

Tools Knowledge Requried

Helpdesk softwareRemote desktop toolsTicketing systemsDocumentation toolsCollaboration platforms

Job Keywords

Technical SupportCustomer ServiceTroubleshootingIT SupportCloud Security

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