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Technical Support Engineer
Geotrackers MRM Pvt. Ltd
Posted
4 weeks ago

New Delhi, Delhi, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support Engineering IT Technical Customer

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Sema Summary

Geotrackers MRM Pvt. Ltd is seeking a Technical Support Engineer in New Delhi, India. The role involves assisting clients with technical issues, troubleshooting software and hardware problems, and ensuring high-quality customer service. Ideal candidates should have strong problem-solving skills and a foundational understanding of technology. This is a full-time position for junior-level professionals with a potential salary of INR30000 per month.

About Company

Geotrackers MRM Pvt. Ltd specializes in providing innovative tracking and monitoring solutions, aiming to enhance operational efficiency and customer satisfaction.

Core Requirements

Bachelor's degree in a relevant field
Strong problem-solving skills
Basic understanding of IT systems
Customer service experience
Ability to troubleshoot technical issues

Responsibilities

Assist clients with technical inquiries
Troubleshoot software and hardware problems
Provide timely customer support
Maintain documentation of issues and resolutions
Communicate effectively with team and clients
Identify recurring issues and suggest improvements
Collaborate with engineers for advanced solutions

Must Have skills

Problem-solvingCommunicationTechnical troubleshootingCustomer serviceTime management

Nice To Have Skills

Experience with CRM softwareKnowledge of networkingBasic programming skillsFamiliarity with database managementAbility to learn new technologies quickly

Tools Knowledge Requried

CRM SoftwareHelpdesk SoftwareRemote Support ToolsCollaboration ToolsDocument Management Systems

Job Keywords

Technical SupportCustomer ServiceTroubleshootingIT SupportProblem Solving

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