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Technical Support Engineer
Karix
Posted
3 weeks ago

Mumbai, Maharashtra, India

Onsite

INR 50K

Full Time

Job Categories

Support Technical IT Engineering Customer

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Sema Summary

The Technical Support Engineer role at Karix involves providing on-site technical assistance to customers in Mumbai. The engineer will be responsible for troubleshooting and resolving customer technical issues, which may include software and hardware queries. The goal is to maintain high customer satisfaction through efficient problem resolution. The position offers a full-time employment opportunity with competitive compensation. Ideal candidates should ideally have experience in a similar role.

About Company

Karix is a technology-driven company focused on delivering effective communication solutions. They leverage innovative tools and methodologies to enhance customer engagement and support.

Core Requirements

Bachelor's degree in IT or related field
Strong communication skills
Problem-solving ability
Experience in customer support
Knowledge of technical systems

Responsibilities

Provide on-site technical support
Troubleshoot hardware and software issues
Assist customers in using products effectively
Log technical issues and resolutions
Collaborate with engineering teams for complex problems
Train users on new product features
Develop user documentation and FAQs

Must Have skills

Technical supportCustomer serviceTroubleshootingCommunicationProblem-solving

Nice To Have Skills

IT certificationSoftware knowledgeTeam collaborationAnalytical skillsTime management

Job Keywords

Technical supportCustomer serviceTroubleshootingIT systemsProblem resolution

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