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Technical Support Engineer
hosting.com
Posted
3 weeks ago

Kecamatan Kuta Selatan, Bali, Indonesia

Onsite

IDR 6M

Junior Level

Full Time

Job Categories

Support IT Technical Engineering Customer

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Sema Summary

The Technical Support Engineer role at hosting.com focuses on providing technical assistance and support related to hosting services and infrastructure. Responsibilities include troubleshooting, responding to user inquiries, and ensuring optimal customer satisfaction. Ideal candidates should have a foundation in IT support and strong problem-solving abilities. This position is located in Bali, Indonesia.

About Company

hosting.com specializes in providing top-notch web hosting services to its customers, focusing on reliability and customer service.

Core Requirements

Basic IT knowledge
Problem-solving skills
Customer service experience
Technical troubleshooting
Ability to work in a team

Responsibilities

Provide technical support to customers
Troubleshoot hosting issues
Respond to customer queries
Document solutions for future reference
Collaborate with engineering teams
Train customers on using services
Maintain customer satisfaction

Must Have skills

IT knowledgeCommunicationProblem-solvingCustomer serviceTechnical troubleshooting

Nice To Have Skills

Cloud servicesNetworkingLinux skillsScriptingDatabase management

Job Keywords

technical supportcustomer serviceITtroubleshootinghosting

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