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Technical Support Engineer
TechBucket Pvt. Ltd.
Posted
2 weeks ago

Kathmandu, Bāgmatī, Nepal

Onsite

NPR 50K

Junior Level

Full Time

Job Categories

Support Technical IT Customer Engineering

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Industry

Sema Summary

TechBucket Pvt. Ltd. is looking for a Technical Support Engineer based in Kathmandu. This full-time position is suited for junior candidates with skills in troubleshooting and customer support. Responsibilities will include assisting customers with technical issues, ensuring high-quality service, and maintaining documentation. A competitive salary of NPR50000 per month is offered.

About Company

TechBucket Pvt. Ltd. is a leading technology solutions provider based in Nepal, dedicated to delivering exceptional customer support and technical services.

Core Requirements

Bachelor's degree in IT or related field
Basic understanding of hardware and software
Experience in customer support
Strong problem-solving skills
Good communication abilities

Responsibilities

Assist customers with technical issues
Provide troubleshooting support
Document customer interactions
Escalate unresolved issues to senior staff
Collaborate with engineering teams
Manage customer service requests
Train customers on product use

Must Have skills

Customer supportTroubleshootingTechnical skillsCommunicationDocumentation

Nice To Have Skills

Industry software knowledgeTeam collaborationTime management

Tools Knowledge Requried

Ticketing systemRemote desktopKnowledge baseCollaboration tools

Job Keywords

Technical SupportCustomer ServiceTroubleshootingIT SupportHelp Desk

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