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Technical Support Engineer
HINDUSTAN RECRUITMENT
Posted
3 weeks ago

Hyderabad, Telangana, India

Onsite

INR 30K

Full Time

Job Categories

Support Technical IT Engineering Customer

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Sema Summary

The Technical Support Engineer role at Hindustan Recruitment involves providing on-site technical assistance to customers in Hyderabad. The engineer will troubleshoot issues, resolve technical problems, and ensure customer satisfaction. Ideal candidates should be familiar with common technical support practices and possess strong problem-solving skills. This is a full-time position with a potential salary of INR 30,000 per month. No specific experience level is mentioned.

About Company

Hindustan Recruitment focuses on delivering staffing solutions across various sectors, ensuring quality and efficiency in hiring.

Core Requirements

Bachelor's degree in IT or related field
Strong communication skills
Problem-solving abilities
Customer service orientation
Knowledge of technical support practices

Responsibilities

Provide technical assistance to customers
Troubleshoot and resolve software issues
Document all customer interactions
Maintain customer satisfaction
Work collaboratively with product teams
Train customers on product usage
Follow up on unresolved issues

Must Have skills

Technical troubleshootingCustomer communicationProblem-solvingAttention to detailTime management

Nice To Have Skills

Knowledge of networkingFamiliarity with software toolsAbility to work under pressureMulti-tasking skillsProficiency in technical documentation

Tools Knowledge Requried

Ticketing systemRemote desktop softwareDocumentation toolsCRM systems

Job Keywords

Technical SupportCustomer ServiceTroubleshootingTechnical AssistanceProblem Solving

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