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Technical Support Engineer
Semesteria
Posted
3 weeks ago

Greater Hyderabad Area

Onsite

INR 30K

Full Time

Job Categories

Support Engineering IT Technical Customer

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Sema Summary

The Technical Support Engineer position involves providing assistance and solutions for technical issues faced by customers. Candidates will need strong problem-solving skills and the ability to work in a fast-paced environment. Familiarity with support tools and customer service protocols is beneficial. This role is located in Greater Hyderabad Area and requires a full-time commitment. The estimated salary is INR30000 per month.

About Company

Semesteria provides outstanding technical solutions and support to businesses, focusing on customer satisfaction and innovative technologies.

Core Requirements

Bachelor's degree in IT or related field
Strong communication skills
Experience in technical support
Problem-solving abilities
Familiarity with support tools

Responsibilities

Assist customers with technical issues
Provide solutions and troubleshooting
Document support interactions and resolutions
Collaborate with engineering teams
Train users on technical systems
Escalate unresolved issues
Monitor system performance and reliability

Must Have skills

Technical supportCustomer serviceProblem-solvingCommunicationDocumentation

Nice To Have Skills

Remote supportTime managementTeam collaborationTechnical writingAnalytical skills

Tools Knowledge Requried

Helpdesk softwareDiagnostic toolsCommunication platformsRemote access software

Job Keywords

Technical SupportCustomer AssistanceIT SupportProblem ResolutionTroubleshooting

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