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Technical Support Engineer
Movate
Posted
3 weeks ago

Chennai, Tamil Nadu, India

Onsite

INR 30K

Full Time

Job Categories

Support Engineering IT Technical Customer

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Sema Summary

As a Technical Support Engineer at Movate in Chennai, you will provide exceptional customer support for technical issues. This role involves troubleshooting hardware and software issues, ensuring customer satisfaction, and effectively communicating solutions. Strong communication skills and a problem-solving mindset are essential. The position is full-time on-site in Chennai with a salary of approximately INR 30,000 per month. Successful applicants will work in a team-oriented environment and should be prepared to handle customer queries effectively.

About Company

Movate is a customer experience solutions provider, dedicated to enhancing client support and satisfaction through innovative technical services.

Core Requirements

Bachelor's degree in IT
Experience in customer support
Understanding of technical troubleshooting
Strong communication skills
Ability to work in a team

Responsibilities

Provide technical support to customers.
Troubleshoot hardware and software issues.
Document support interactions.
Collaborate with team members.
Communicate effectively with clients.
Maintain service level agreements.
Assist with the onboarding of new clients.

Must Have skills

Technical supportProblem-solvingCommunicationCustomer serviceTime management

Nice To Have Skills

IT certificationsSoftware troubleshootingTeam collaborationSoftware installationData analysis

Tools Knowledge Requried

Helpdesk softwareRemote desktop toolsTicketing systemDocumentation toolsCommunication platforms

Job Keywords

Technical SupportCustomer ServiceTroubleshootingIT SupportHelpdesk

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