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Technical Support Engineer
Karix
Posted
3 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 30K

Full Time

Job Categories

Support Technical Engineering IT Customer

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Sema Summary

As a Technical Support Engineer at Karix, you will be responsible for providing troubleshooting assistance and technical support to clients. You need to be adept at addressing customer queries and resolving issues effectively. This role primarily focuses on on-site support, requiring strong problem-solving skills and technical knowledge. A friendly demeanor and good communication skills are essential for interaction with clients. Basic technical knowledge and experience in support roles are advantageous.

About Company

Karix is a communication solutions provider that focuses on enhancing customer engagement through innovative technology. They offer a range of tools and platforms that empower businesses to connect with their audiences effectively.

Core Requirements

Bachelor's degree in IT or related field
Experience in client support
Strong problem-solving skills
Ability to work with technical software
Good communication skills

Responsibilities

Provide technical support to clients
Troubleshoot software issues
Assist customers with product usage
Document support requests and resolutions
Collaborate with technical teams
Train clients on new features
Maintain updated knowledge of products

Must Have skills

Problem-solvingTechnical supportClient communicationSoftware troubleshootingDocumentation

Nice To Have Skills

Team collaborationCustomer serviceTime managementAdaptabilityCritical thinking

Tools Knowledge Requried

CRM softwareSupport ticketing systemRemote desktop tools

Job Keywords

Technical SupportClient InteractionProblem SolvingSoftware AssistanceCommunication Skills

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