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Technical Support Engineer
JoulestoWatts Business Solutions Pvt Ltd
Posted
3 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support IT Engineering Customer Technical

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Skills

Experience

Industry

Sema Summary

We are seeking a Technical Support Engineer with at least 1 year of experience to join our team in Bengaluru. The role involves providing technical assistance to customers, troubleshooting hardware and software issues, and ensuring a smooth user experience. The ideal candidate should possess strong problem-solving skills and a customer-oriented attitude. This full-time position offers a competitive salary as well as opportunities for growth and development within the company.

About Company

JoulestoWatts Business Solutions Pvt Ltd specializes in providing innovative business solutions and technical support to enhance client operations.

Core Requirements

Bachelor's degree in IT or related field
1 year of experience in technical support
Strong communication skills
Problem-solving abilities
Proficient in troubleshooting hardware and software

Responsibilities

Provide technical support to customers
Troubleshoot and resolve hardware issues
Assist with software-related problems
Document support processes and solutions
Collaborate with other technical teams
Monitor customer feedback and satisfaction
Participate in training and development programs

Must Have skills

Customer serviceTechnical troubleshootingCommunicationProblem-solvingDocumentation

Nice To Have Skills

Network configurationCloud services knowledgeRemote desktop toolsCRM softwareTeam collaboration

Tools Knowledge Requried

Helpdesk softwareRemote desktop toolsTicketing systemsCRM softwareOffice suite

Job Keywords

Technical SupportCustomer ServiceTroubleshootingIT SupportBengaluru

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