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Technical Support Engineer
Forcepoint
Posted
3 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 50K

Mid Level

Full Time

Job Categories

Support Engineering Technical IT Customer

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Sema Summary

The Technical Support Engineer III position at Forcepoint involves providing high-level technical assistance to customers, focusing on next-generation firewall (NGFW) products. Candidates should have experience in troubleshooting and supporting complex network infrastructures, showcasing strong analytical and problem-solving skills. This full-time role is located in Bengaluru, Karnataka, India. The ideal candidate should possess a mid-level experience in technical support and customer service.

About Company

Forcepoint is a cybersecurity company that specializes in advanced threat protection and data security solutions. They seek to innovate and improve security strategies for businesses worldwide.

Core Requirements

Bachelor's degree in Computer Science or related field
3+ years of experience in technical support
Solid understanding of networking concepts
Experience with firewalls and security protocols
Strong problem-solving skills

Responsibilities

Provide advanced technical support for NGFW products
Troubleshoot customer issues effectively
Collaborate with engineering teams for product improvements
Document and analyze customer feedback
Assist in the training and mentorship of junior staff
Respond to customer inquiries in a timely manner
Ensure customer satisfaction through effective communication

Must Have skills

NetworkingTroubleshootingCustomer serviceAnalytical skillsProblem-solving

Nice To Have Skills

Firewall configurationCloud securityITIL frameworkTechnical writingProject management

Tools Knowledge Requried

WiresharkNetgenJIRASalesforceSlack

Job Keywords

Technical SupportNGFWFirewallNetworkingCustomer Service

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