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Technical Support Engineer
Dell Technologies
Posted
2 weeks ago

Bayan Lepas, Penang

Onsite

MYR 4K

Mid Level

Full Time

Job Categories

Support IT Engineering Technical Customer

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Sema Summary

The Technical Support Engineer role at Dell Technologies involves providing top-tier technical assistance to customers. Key responsibilities include troubleshooting hardware and software issues, offering solutions, and ensuring customer satisfaction. Candidates should possess strong analytical and communication skills, along with experience in IT support. The position is full-time based in Bayan Lepas, Malaysia. Employees can expect a dynamic work environment focused on customer service excellence.

About Company

Dell Technologies is a global leader in computing technology, offering a range of products and services that empower organizations to digitally transform.

Core Requirements

Bachelor's degree in Computer Science or related field
2+ years of technical support experience
Strong knowledge of computer hardware and software
Excellent communication skills
Ability to work under pressure

Responsibilities

Provide technical support to customers
Troubleshoot hardware and software problems
Document issues and solutions in the system
Collaborate with engineering teams for escalated issues
Ensure customer satisfaction through effective communication
Stay updated on product knowledge and IT advancements
Assist in the training of junior staff

Must Have skills

Technical supportProblem-solvingCommunicationAnalytical skillsTeamwork

Nice To Have Skills

Customer serviceIT knowledgeDatabase managementProject managementTime management

Tools Knowledge Requried

Ticketing systemRemote desktopCRM softwareMicrosoft OfficeHelpdesk tools

Job Keywords

Technical SupportITCustomer ServiceTroubleshootingSupport Engineer

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