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Technical Support Engineer
Check Point Software
Posted
yesterday

Bangalore Urban, Karnataka

Onsite

INR 40K

Junior Level

Full Time

Job Categories

Support Engineering IT Technical Customer

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Sema Summary

The Technical Support Engineer (L2) role at Check Point Software involves assisting clients with technical issues and ensuring optimal performance of their systems. Candidates should have a foundational understanding of IT support and customer service. This position is full-time in Bangalore Urban, Karnataka, and is suitable for junior-level professionals looking to grow in the technical support field. The company emphasizes a collaborative environment, offering a chance to work with a dynamic team.

About Company

Check Point Software is a leading provider of cybersecurity solutions globally, focused on delivering comprehensive security for network, cloud, endpoint, and mobile environments.

Core Requirements

Bachelor's degree in Computer Science or related field
1-2 years of experience in technical support
Strong problem-solving skills
Good communication skills in English
Familiarity with network technologies

Responsibilities

Provide technical support to clients
Troubleshoot system issues and resolve them promptly
Coordinate with internal teams for solution implementation
Document and monitor support cases
Educate customers on product features and functionalities
Maintain updated knowledge of products
Assist in improving support processes

Must Have skills

Problem-solvingTechnical supportCommunicationCustomer serviceNetworking knowledge

Nice To Have Skills

Certifications in ITExperience with cybersecurity productsFamiliarity with ticketing systemsTechnical writingKnowledge of cloud technologies

Tools Knowledge Requried

Support softwareTicketing systemsRemote desktop tools

Job Keywords

Technical SupportIT SupportCustomer ServiceNetwork TechnologiesProblem Solving

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