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Technical Support
Semesteria
Posted
3 weeks ago

Chandigarh, Chandigarh, India

Onsite

INR 40K

Full Time

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Support IT Technical Engineering Customer

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Sema Summary

The Technical Support position involves providing assistance to users by addressing technical issues and ensuring customer satisfaction. Candidates should have a strong command of technical concepts relevant to the field. Familiarity with support tools and platforms is preferred, along with good problem-solving abilities. This full-time role is situated in Chandigarh, India, and offers a monthly salary of INR40000. No remote options are available for this position.

About Company

Semesteria is committed to delivering exceptional educational experiences and technical support solutions.

Core Requirements

Bachelor's degree in a related field
Strong problem-solving skills
Excellent communication skills
Experience in technical support
Familiarity with support tools

Responsibilities

Respond to customer inquiries regarding technical issues
Diagnose and troubleshoot software problems
Provide clear and concise instructions to users
Maintain detailed records of customer interactions
Collaborate with technical teams to resolve complex issues
Ensure timely follow-up on open support tickets
Educate users on product features and best practices

Must Have skills

Technical supportProblem-solvingCommunicationCustomer serviceSoftware troubleshooting

Nice To Have Skills

Experience with support toolsTeam collaborationAdaptabilityTime managementBasic networking knowledge

Tools Knowledge Requried

Helpdesk softwareRemote support toolsTicketing systemsCommunication platformsKnowledge bases

Job Keywords

Technical SupportTroubleshootingCustomer ServiceSoftwareProblem-solving

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