Technical Support Analyst
myGwork - LGBTQ+ Business Community
Posted
yesterday
Taguig, National Capital Region
Onsite
PHP 30K
Junior Level
Full Time
Sema Summary
The Technical Support Analyst role focuses on assisting users with technical issues and inquiries at myGwork, a community aimed at supporting LGBTQ+ individuals in the workplace. The candidate will need to troubleshoot technical problems and provide solutions efficiently. This position is based in Taguig, National Capital Region, and is suitable for junior candidates looking to develop their technical support skills. Opportunities for learning and growth within the company are available.
About Company
myGwork is a dedicated LGBTQ+ business community that focuses on promoting inclusivity and equality in the workplace. The organization provides resources and support for LGBTQ+ individuals and advocates for a diverse workforce.
Core Requirements
- Bachelor's degree in IT or related field
- Problem-solving skills
- Experience in customer support
- Strong communication skills
- Knowledge of technical troubleshooting
Responsibilities
- Assist users with technical inquiries.
- Troubleshoot software and hardware issues.
- Provide solutions to improve user experience.
- Document technical issues and resolutions.
- Work with the IT team to escalate issues.
- Conduct training sessions for users.
- Maintain updated knowledge of technical tools.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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