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Technical Support Analyst
AvePoint
Posted
3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Remote

MYR 4K

Full Time

Job Categories

Support IT Technical Customer Hybrid

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Sema Summary

The Technical Support Analyst role at AvePoint involves providing expert technical assistance to clients, resolving issues efficiently, and ensuring customer satisfaction. This position requires strong problem-solving skills and the ability to work in a hybrid environment. Candidates should possess technical knowledge and experience in IT support, ideally within a customer-facing role. The job is based in Kuala Lumpur, Malaysia, and offers a full-time job structure with hybrid working capabilities.

About Company

AvePoint is a leader in data management and protection solutions for cloud environments, focused on delivering value to organizations through innovative technology.

Core Requirements

Bachelor's degree in IT or related field
Experience in technical support
Strong troubleshooting abilities
Excellent communication skills
Familiarity with support tools

Responsibilities

Assist customers with technical issues
Resolve support tickets in a timely manner
Provide product guidance and support
Document customer interactions and solutions
Collaborate with other support teams
Conduct system tests and troubleshooting
Follow up on unresolved issues to ensure resolution

Must Have skills

Technical supportCommunication skillsProblem-solvingTroubleshootingCustomer service

Nice To Have Skills

IT knowledgeExperience with support softwareMulti-language skillsTeam collaborationTime management

Job Keywords

Technical SupportCustomer ServiceIT SupportTroubleshootingProblem Solving

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